Buying A Travel Insurance Policy

Thinking about buying a travel insurance policy? Take a look at some of the frequently asked questions related to travel insurance.

How can I buy a travel insurance policy?

You can purchase a travel insurance policy online in just a few minutes. Click here to get a quotation and buy your travel insurance online. Alternatively, you can purchase your travel insurance over the phone from one of our friendly sales agents. To buy over the phone, please call us on 01 279 9989.

What ages do I put down when getting a quote?

Please enter your current ages. It does not matter if you have a birthday after you buy the policy; we just need your ages at the time your purchase the policy.

How can I pay for my travel insurance?

You can pay for your travel insurance using a credit or debit card, or by cheque. We accept the following credit and debit cards:

VISA
MasterCard
VISA Debit Card
Laser Card

Payments by credit or debit card are instant but may take time to show on your statement.

When should I start my travel insurance?

If you are purchasing Single Trip or Long Stay travel insurance, you will need to start your policy on the day that you leave to go on your trip. Cover for cancellation on these policies starts from the date of purchase. If you are purchasing an Annual Multi Trip, you are only covered from the date you choose to start your policy.

I can't find a policy that's suitable. Are you able to advise me?

We can help you by offering you a range of different travel insurance choices to help you decide what might be appropriate for you. To talk through your options, please call us on 01 279 9989.

Can children aged under 18 be covered on their own policy?

Unfortunately, we are unable to provide insurance for children aged under 18 who are not travelling with a responsible adult.

I am having trouble paying online. Can you help me?

If you are having trouble paying for your travel insurance online, make sure you check all of your personal and payment details. Ensure you have selected the correct card type and entered your full card number. Check the expiry and/or valid from date has been entered correctly. Also, make sure you have entered the correct security code (CVC). This code is the last three digits shown on the back of your card over the signature strip.

If you are still having problems processing your payment, please contact us on 01 279 9989.

What are my cancellation rights?

Once you have purchased your travel insurance, subject to the condition detailed in the note below, you are entitled to a cooling-off period of 14 working days. If you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by e-mail.

To cancel by e-mail, send your request to ieteles@mapfre.com.

To cancel by post, send a letter to: Customer Service Department, MAPFRE ASSISTANCE Agency Ireland, 22-26 Prospect Hill, Galway

How is my policy delivered?

We can deliver your policy by post and by e-mail. Please be aware that the posted documents can take 5 to 10 working days to arrive. The e-mailed documents can take up to 5 minutes to arrive in your inbox.