Cookies & Similar Technologies Policy
Keeping Your Data Secure
We think it's important for you to understand how cookies and other similar technologies are used by Chill and our partners. We have provided this cookie policy to tell you more about why we use cookies and other similar identifying technologies, the types of cookies and similar technologies we use, and your choices in relation to these technologies. In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Privacy and Electronic Communications Directive (e-Privacy).
Cookies and what they do
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Some cookies are only placed on your device for the time you are browsing the website. Others may be stored on your device and sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you’ve made or preferences you’ve chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.
They are stored in your browser’s cache and allow a website or a third party to recognise your browser. Most browsers support cookies but you can configure your computer or mobile device browser's settings locally to reflect your preference to accept or reject cookies, including how to handle third-party cookies (see Accepting, deleting, and how to turn off cookies section below).
By continuing to browse the site, you are agreeing to our use of cookies.
Chill Insurance and cookies / Purpose
Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way our website works. Where possible, we have ensured to not collect your personal data. However some performance and functional cookies required for providing quotes will use personal data which you have entered. In addition, advertising and targeting cookies use profiling in some cases.
The types of activities we may use cookies for are to:
- Store details that help you to manage accounts and policies online, such as user login details.
- Find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites.
- Help us to provide relevant information, such as details of products, services and other information that you may be interested in.
- Store information about which media players you use so that any video content appears correctly.
We use cookies to:
- Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
- Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit.
- Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
- Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.
- Maintain the security, safety, and integrity of our website.
Categories of cookies
Below, we have set out the four categories of cookies that we use on our website and what they are used for. These cookies are:
Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Other Similar Technologies
In addition to cookies, there are other similar technologies used on Chill’s website.
- SOCIAL WIDGETS: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page. These social widgets may collect browsing data, which may be received by the third party that provided the widget, and are controlled by the third parties. These social media providers may also work with Chill for analytics or for marketing purposes and each has their own privacy policy to be aware of;
- WEB BEACONS (PIXELS): These are tiny graphics with a unique identifier that are used to understand browsing activity. In contrast to cookies, which are stored on a user's computer hard drive, web beacons (pixels) are rendered invisibly on web pages when you open a page.
- UTM CODES: These are strings that can appear in a URL (the “Uniform Resource Locator”, which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
- APPLICATION SDKS: These are mobile application third-party software development kits that are embedded within the application. These SDKs permit the collection of information about the application itself, activity in the application, and the device the application is running on.
- LOCAL STORAGE: These are sets of data that can be stored on your browser by a site or application. They can be used to maintain preferences, a history of usage, or even the state or settings of a site or an application.
Chill use these technologies to do things like help us see what features are most popular and create a more personalised experience.
These technologies can retrieve certain information about your browser and device such as: operating system, browser type, device type and version, referring website, website visited, IP address, and other similar information.
You can find more information about the individual cookies we use and the purposes for which we use them in the table at the foot of this policy:
Your browser will let you choose whether to accept browser cookies. And you may even be able to choose or limit the use of cookies and other similar technologies. But these technologies are an important part of how our services work, so removing or rejecting cookies, or limiting the use of other similar technologies could affect the availability and functionality of our services. There is some guidance you may find helpful contained in the following section.
Accepting, deleting, and how to turn off cookies
To review or change your cookie acceptance on chill.ie, please click the link below.
You can control which cookies are deployed on your device at any time by clicking link above, or by clicking on “Cookie Settings” contained in the footer of each page of our website.
OPT-IN AND OPT-OUT FOR BROWSERS
In addition, when you access Chill.ie via a browser, you can change your web browser settings to reflect your cookie preferences. Each browser is a little different, but these are usually these in settings under “privacy or security”. The links below provide information about cookie settings for the browsers supported by Chill:
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Your chosen browser may also allow you to disable Javascript under its privacy and security or permissions settings.
MOBILE DEVICE OPT-OUT
Your mobile operating system may let you opt-out from having your information collected or used for interest-based advertising on mobile devices. You should refer to the instructions provided by your mobile device’s manufacturer; this information is typically available under the “Settings” function of your mobile device. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance or targeting cookies.
GOOGLE ANALYTICS OPT-OUT
For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile applications. Google also provides a Google Analytics opt-out plug-in for the web.
THIRD-PARTY TOOLS
Various third parties provide browser plug-ins and applications that can help provide you information on and limit or block third-party adverts, cookies and some Javascript-based technologies that may operate on your device.
In addition, both Google and Facebook provide tools to control use of advertising on their respective platforms. More information can be found in your account settings on the respective platforms, including in Google’s Privacy Centre and in Facebook’s Ad Settings.
Our Cookies & Similar Technologies
Cookies
| Host | Cookie Name | 1st or 3rd Party | Lifespan | Description |
| Strictly Necessary Cookies | ||||
| chill.ie | _dc_gtm_UA-xxxxxxxx | First Party | A few seconds | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. |
| chill.ie | 33556bc814ecb2c2fca954e9808125c0 | First Party | Session | This cookie is used to maintain an anonymised user session by the server. |
| chill.ie | ff20587331b16f2248437c0824575bf6t | First Party | Session | This cookie is used to maintain an anonymised user session by the server. |
| chill.ie | incap_ses_* | First Party | Session | Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) |
| chill.ie | OptanonAlertBoxClosed | First Party | 365 days | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
| chill.ie | OptanonConsent | First Party | 365 days | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| chill.ie | visid_incap_XXXXXX | First Party | 364 days | Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months. |
| ne-quoteengine.azurewebsites.net | __RequestVerificationToken | First Party | Session | This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. |
| ui.chill.ie | ValidateSessionToken | First Party | Session | This cookie is used to maintain an secure user session by the server. |
| travelinsurance.chill.ie | __Secure-ASP.NET_Session | First Party | Session | General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server. |
| travelinsurance.chill.ie | Chilltoken | First Party | Session | This token detects and prevents website visitors from Cross Site Request Forgery (CSRF) attacks during the travel insurance quote process. |
| cdn.cookielaw.org | eupubconsent | Third Party | 180 days | This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent. |
| chill.ie | nlbi_XXXXXXX | Third Party | Session | DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). |
| chill.ie | reese84 | Third Party | A few seconds | This cookie is associated with Imperva Networks and is used to determine if a user will receive a captcha. |
| ui.chill.ie | Fingerprint | Third Party | Session | This cookie is associated with Imperva Networks and it is used to identify suspicious bot activity. |
| chill.ie | x-d-token | Third Party | Session | This cookie is associated with Imperva Networks and it is used to determine if website requests are coming from real or automated devices. |
| ui.chill.ie | TiPMix | Third Party | Session | This cookie is used by Microsoft Azure for diverting a percentage of traffic over our production slots primarily used for upgrading our site. |
| ui.chill.ie | x-ms-routing-name | Third Party | Session | This cookie is associated with Microsfot Azure and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. |
| ne-quoteengine.azurewebsites.net | ARRAffinity | Third Party | Session | This cookie is associated with Microsoft Azure and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user. |
| chillwebsite.azurewebsites.net | ARRAffinitySameSite | Third Party | Session | This cookie is set by Microsoft Azure and is used for load balancing to ensure visitor page requests are routed to the same server in any browsing session. | Performance Cookies |
| car-hire.chill.ie | _ga | First Party | 730 Days | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.Used to distinguish users by Google Analytics – third-party analytics cookies: google analytics for statistical purposes. Type of data processed: IP addresses. To maximize the privacy of users / visitors, we use the “masking IP” feature, which imposes on the system the darkening of the last 8 digits of the IP address of the user / visitor before any type of processing is performed, making in fact the analyzed Purpose: to collect information, in aggregate form, on the number of users and on how they visit our site, to process statistics. |
| car-hire.chill.ie | _gat_UA- | First Party | A few seconds | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| car-hire.chill.ie | _gid | First Party | 1 Day | This cookie is used by Google Analytics to track and store pageview information. |
| chill.ie | _gclxxxx | First Party | 90 Days | Google conversion tracking cookie |
| chill.ie | _uetvid | First Party | 389 Days | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. |
| chill.ie | _pk_ses* | First Party | 1 Day | This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. |
| chill.ie | _pk_id* | First Party | 392 Days | This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. |
| chill.ie | _ga_xxxxxxx | First Party | 729 Days | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. |
| wf1.mywebdata.co.uk | _pk_uid | Third Party | 392 Days | This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. This third-party cookie is used to identify repeat visitors and can be used to report on cross-site activity. |
| chill.ie | _wt.mode | First Party | Session | Identifies what state the Webtrends Optimize test/target is in (staging/active/complete). |
| chill.ie | _wt.user | First Party | 90 Days | Optimize test/target information, and Webtrends Optimize visitor identifier. |
| chill.ie | _wt.user | First Party | 90 Days | Optimize test/target information, and Webtrends Optimize visitor identifier. |
| chill.ie | _wt.project | First Party | 90 Days | To tag and preserve user journeys within Webtrends Optimize. |
| ots.webtrends-optimize.com | JSESSIONID | Third Party | 90 Days | Optimize test/target information, and Webtrends Optimize visitor identifier |
| chill.ie | _wt.project-2426255-ta_OxaraStep0ReducedquestionsConditionalshowandhide | First Party | 60 Days | To tag and preserve user journeys within Webtrends Optimize. |
| chill.ie | _wt.project-2426255-ta_CarInsuranceLPBaseline | First Party | 60 Days | To tag and preserve user journeys within Webtrends Optimize. | Functional Cookies |
| chill.ie | ___utmvxxxxxxxxxxxxxx | First Party | A few seconds | This is a Cookie used by Google Analytics to track visitor behaviour at Chill.ie. The cookie is used to store custom variable data at the visitor level to segment and analyse visitors based on various criteria. |
| chill.ie | _gcl_au | First Party | 90 Days | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
| api.xtremepush.com | _xpid_2293 | Third Party | 180 Days | Required for the provision of web push in Safari devices.Set from XtremePush SDK API requests, to include the unique device identifier in web push requests. | Targeting Cookies |
| car-hire.chill.ie | _actest | First Party | A few seconds | This cookie name is associated with software from Altocloud, which provides website with a real-time analytics platform. It also enables site owners to target users with specific content and messaging, based on a behavior profile. For this reason this cookie is classified as Targeting rather than Performance. According to documentation, this cookie is used to to check whether first-party cookies are supported by the browser and Altocloud can successfully set the tracking cookies. This cookie is deleted right after being set. |
| chill.ie | _fbp | First Party | 90 Days | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| chill.ie | _uetsid | First Party | 1 Day | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
| chill.ie | _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | First Party | A few seconds | This cookie is used for and by Google Analytics to track and restrict certain data transfers. |
| doubleclick.net | IDE | Third Party | 389 Days | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange. |
| doubleclick.net | test_cookie | Third Party | A few seconds | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange. |
| youtube.com | CONSENT | Third Party | 729 Days | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| youtube.com | VISITOR_INFO1_LIVE | Third Party | 180 Days | This cookie is used as a unique identifier to track viewing of videos. |
| youtube.com | YSC | Third Party | Session | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| quantserve.com | mc | Third Party | 396 Days | This domain is owned by Quantcast. The main business activity is: Market and Audience Segmentation, Targeted advertising services |
| bing.com | MUID | Third Party | 389 Days | This domain is owned by Microsoft - it is the site for the search engine Bing. The Microsoft User Identifier cookie is used by Bing Ads. |
| google.com | NID | Third Party | 183 Days | Used to show Google ads in Google services for signed-out users. |
| facebook.com | fr | Third Party | 90 Days | Used to deliver, measure and improve the relevancy of Facebook advertising. |
Other Similar Technologies
| Name | Use | Privacy Policies | User Controls |
| Google Analytics 4 | Configuration tag for Google Analytics 4. Declares common settings, sets GA cookies and sends automatically collected and enhanced measurement events. This includes pageview events. | Google Privacy Policy / Google Ads Policies | Opt-out choices via Chill Privacy settings - Performance |
| Google Ads | Adds users to a Google Ads remarketing audience for potential use in future advertising. | Opt-out choices via Chill Privacy settings - Targeting | |
| Google Ads - Double Click | Used to send events to Google Ads. | Opt-out choices via Chill Privacy settings - Targeting | |
| Google Ads - Conversion linker | The conversion linker tag automatically detects the ad click information in your conversion page URLs, and stores this information in first-party cookies on your domain for web pages, and passes the data in URLs for AMP pages. | Opt-out choices via Chill Privacy settings - Targeting | |
| Google Ads - Floodlights | Sends an event to Google Ads. | Opt-out choices via Chill Privacy settings - Targeting | |
| Bing Ads | Sends an event to Bing Ads. | Microsoft Privacy Statement / Microsoft Data Protection Policies | Opt-out choices via Chill Privacy settings - Targeting |
| Meta Pixel | The Meta Pixel is a snippet of JavaScript code that allows you to track visitor activity on a website. | Facebook Privacy Policy / Facebook Cookies Policy | Opt-out choices via Chill Privacy settings - Targeting |
| WebFusion | Sends a pageview event to WebFusion (Matomo). Collects IP address, Date/time, page information and generally available user data. | Fusion Analytics Cookie & Privacy Policy | Opt-out choices via Chill Privacy settings - Performance |
| iframe implementation helper | Custom integration to send quote progress data back from quote forms hosted in iframes. | Chill Insurance Privacy Policy / Applied Systems Privacy Policy | Opt-out choices via Chill Privacy settings - Performance |
| Webtrends Optimize | Enables website testing and optimisation functionality. | Webtrends Optimize Privacy Policy | Opt-out choices via Chill Privacy settings - Performance |
| Xtremepush SDK | The software development kit (SDK) uses local storage to persist information between different page views and sessions to allow a single device to be identified consistently. | Xtremepush Privacy Policy | Opt-out choices via Chill Privacy settings - Performance |
| Xtremepush SDK - Quote Forms | The software development kit (SDK) uses local storage to persist information between different page views and sessions to allow a single device to be identified consistently. This technology will deploy automatically when a user engages with our quote forms. | Not a marketing service - Telecommunications service partner for quote reminders and retrieve functionality. | |
| Genesys Purecloud WebChat | Enables Genesys PureCloud chat functionality. | Genesys Cloud Privacy Policy | Not a marketing service - Webchat service partner for live chat functionality. |
| Debugbear Real User Page Speed Monitoring | Collects data on how real users experience the website. DebugBear measures page speed and loading metrics and provides additional data to allow us to optimize them. | Debugbear Privacy Policy | Opt-out choices via Chill Privacy settings - Performance |
