Contacting Chill Insurance

How to get in touch

Chill is here to help you take the hassle out of insurance, but we’re also here for you if you have any questions or issues with one of our policies or services.

On this page, you’ll find everything you need to know to get in touch with the right team at the right time, including all of our key Chill Insurance phone numbers. So, whatever it is you need to talk to someone from Chill Insurance about, you’ll find the details right here.

MyChill

Have you logged into MyChill? Our fast and secure customer portal is the best way to get in touch if you're looking to:

  • Submit documents
  • Request documents
  • Send us a query about your policy
Log in to My Chill

Quick Answers & Helpful Links

Before you contact us, we might be able to help you address any issues or questions you have without needing to talk to anyone at all. We’ve gathered together information about all the most important parts of your policy journey with Chill Insurance.

All Products

Whatever product you have with us or are interested in, here is some of the key information you need to know.

Car

We’ve got everything you need to know to get you back on the road when you need to make a claim.

Travel

It’s nice to go travelling but even nicer when you know you’re covered, so here are the key documents you need to gather together with your passport.

Home

Home is where the heart is, as well as your most important belongings, so it’s important to know all the details of your policy.

Life

Everything you could need to know about your life insurance policy can be found right here.

Claims

When something goes wrong, having Chill Insurance on your side means that you can breathe a sigh of relief before starting to make your claim. Our team of friendly and highly skilled professionals is available to provide you with expert advice and assistance to help you get a fair and stress-free settlement.

You can get in touch with us between 9 am and 5.30 pm. Feel free to call or email and we’ll help you get started.

Renewals

When it comes to renewals, we can help take all the stress and hassle out of finding your best options, with our team of experts on hand to offer advice and guidance. It’s easy to renew online or simply contact us between 9 am and 5.30 pm.

Policy Amendments

Everything changes, but it doesn’t need to be a struggle to make amendments, whether they’re big or small. Our team of advisors have helped customers make all kinds of changes to their policies and are ready to make your amendments a nice and smooth process. All you need to do is get in touch between 9 am and 5.30 pm on weekdays.

Sending Documents

If you’ve not received your documents, whether it’s for a new policy, a claim or a renewal, there’s no need to panic. Simply log in to MyChill to let us know what you’re waiting for or what documents you need to send to us.

Log in to My Chill

Chill Insurance Phone Numbers

If you need to talk to someone to get your query answered or your problem solved, here are all of the phone numbers you need to call. Please make sure you have all the relevant information about your policy or claim before calling.

Home Insurance

Got questions about our home insurance policies? If you’ve already got your home covered, make sure you have your policy documents to hand before calling us on 01 400 3400 between 9 am and 5.30 pm on weekdays.

Travel Insurance

Ready to go on your travels but want to check something about your policy? Our travel insurance team is ready to help so get your policy documents together and give them a call on 09 1560665 or +35391601612 (if calling from abroad), lines are open between 9 am and 5 pm Monday to Friday. You can also contact the team by email on ieteles@mapfre.com.

Car Insurance

If you need to talk to us about your car insurance policy or find out more details about the policies we offer, we’re open between 9 am and 5.30 pm and you can talk to one of our friendly advisors on 01 400 3400. Make sure you’ve got your policy documents with you when you call so we can offer you the best support.

Life Insurance

Life insurance policies are there to give you and your family peace of mind but if you’ve got any important questions about our policies, get your documents ready and give our life insurance team a call on 01 400 3400 or email lifesales@chill.ie. They’re available between 9 am and 5.30 pm every weekday and are eager to help.

Business Insurance

Businesses need various insurance policies in place, from liability insurance to professional indemnity, but if you have any questions to meet your specific needs, give our business team a call on 01 400 3400 between the following hours 9 am and 5.30 pm weekdays. Make sure you have your policy documents to hand before you call. We’re also available by email at smesales@chill.ie.

Gadget Insurance

Gadgets are an important and often costly part of our everyday lives, so if you have any questions about our policies to protect you in the event of damage, theft or loss, get in touch with our expert gadget insurance team. Make sure you have all the relevant documents ready and give us a call on 01 293 2811 between 9 am and 5.30 pm Mon-Fri. If you’d prefer to email, you can reach us at info@chillgadgetinsurance.ie.

Where To Find Us and Opening Hours

Our business address is Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18. Our opening hours are between 9 am and 5.30 pm Monday-Friday.

Chill Insurance Live Chat

If you’d rather talk to one of our advisors online, you can use our live chat. We’re open between 10am and 5pm Monday to Friday and you can use this service to request a document, send us a document, make policy changes, make payments, get information or cancel your policy.